Tag Archives: top management consulting

TNF #126: Balance

Welcome Professionals…

…I fall into this trap regularly. How about you?

When workload increases I allocate more time to get it all done. Like during the beginning of this year, when some new important projects all started at the same time. I pushed leisure time aside and used every minute to put it into work.

I should have known better. Creativity drops first, then work satisfaction and with that also efficiency takes a dip. When all fun and leisure is skipped in order to fit in more work, it takes its toll. In my case, I tense up continually over time.

Of course, some peak hours will be the right thing to do from time to time. But in the longer term, there must be better solutions than that. Re-scheduling, re-framing the work, looking for more effective ways, and finally also saying no.

Some extra-curricular activity is essential to keep me in balance. That is why tonight I will pick up my guitar and play.

Malte

TNF #125: Client first

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Welcome Professionals…

…”Client first” is the most basic rule for top management consultants. It is so basic that it feels too banal to mention it in this best practice journal.

Sometimes even the most basic rules get overlooked. Let me share one example.

This week a client send me a note asking for intermediate results. We had agreed a presentation of results one week later, but he needed what I had just now. I was reluctant to do so, because it meant I had to share something that was not in the right format, that was not complete, that was not explained in the proper way. Finally, we had made an agreement with a detailed timeline and I don’t like being pushed for something that is not due yet.

I felt a strong urge to explain to the client why sharing intermediate results at this point in time was not the right thing to do. According to my opinion, the idea of sharing the stuff with the whole board of directors was even worse. But it does not matter. The rule says: “Client first!”

The client orders, the client decides. Of course he was aware that he broke the timeplan. So I did not even mention my worries. I only said: “If it is important for you to receive the intermediate version right now, I will flexibly change our plan. Here they are – tell me if you would like to have a discussion on it.”

To me this is the only way to deal with it. Client first – everything else second!

Malte

TNF #124: Divide and conquer

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Welcome Professionals…

…There was a time in my business life when a work day started around 8 am and never finished before midnight. At the beginning of each day it was clear that there was no way to get out of office early. Very often, schedules would be modified and tasks re-arranged. Quite regularly, a superior would show up at 8 pm, alterate the plan and announce what had to be finished until the next day.

While the overall output of the team was still acceptable, the efficiency was very poor. Only by investing many hours, the results could be achieved on time and quality. The output per hour was rather low.

In contrast, I experienced other projects which felt much different and were much more productive. The key difference was that the principle of “divide and conquer” was applied. In the beginning, a rigorous master plan was developed, the project was divided into modules, the modules into work streams, the work streams into key deliverables, and so on. A continuous planning process made sure to adjust the project’s roadmap along the way.

With this plan, the overall work was divided into digestable chunks. Every few hours, there was a result which fitted into the overall picture like a puzzle piece. The effect was that both motivation and efficiency increased significantly.

The “divide and conquer” method offers another great advantage: It offers the chance of having meaningful breaks inbetween the small steps and celebrate intermediate results.

Taking a break,

Malte

Thursday Night Flight is brought to you by Malte Müller Professionals. Sharing best practices for top management consultants on topics like communication, client handling, problem solving, appearance, and fitness. Check out www.mm-professionals.com for more material and free resources!

TNF #123: Call an expert

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Welcome Professionals…

…These days it has become a habit to look up everything that we want to know on the internet. It is quite easy to type a keyword, a phrase or full question into the search engine, which is available always and everywhere. It is indeed a great invention and it is well-deserved that “google” has become a verb.

While using Google is very convenient, I believe it is rather insufficient or even misleading when we are looking up a topic that we do not know much about and where we do not know which are reliable sources. As top management consultants often have to tap into completely new subjects, I suggest a different method.

Call the expert. Think of someone you know or someone that you can access through a friend, a colleague or a network that is an expert or at least some kind of insider in the field. Get a 101 intro to the subject, the respected sources, key players, concepts, etc. This will lead to a much quicker ramp-up than an uninformed desk research.

The nice thing side effect is getting to know new people and/or refreshing existing contacts. People will be very happy to share their knowledge because every expert loves to talk about his/her area of expertise.

Make some friends and call the expert!

Malte

TNF #122: I love my job

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Welcome Professionals…

…Last week I wrote about the elementary frame conditions one should choose wisely to enjoy flow and happiness within the profession. Today, I am taking a different perspective.

Regardless of how well we have made our choices, often we loose sight of the benefits. They get normal over time and we tend to focus on the next big problem to solve. It is important that we regularly review what runs well in our professional life and not to be overwhelmed by the issue management of day-to-day work.

There is a great exercise to create this level of awareness. Tonight, I will hold a speech to alumni of my former employer. They want to know how I got into my new profession and why I enjoy it. While I prepared my speech and rehearsed it, I became more and more aware of what I love about my job. Strong motivation kicked in.

So next time you meet your spouse or a friend, don’t get into complaining about workload, stubborn clients or helpless team members. Instead, tell them what you love about your current job. If you don’t have anything to say, well, that is probably a case for change. If you can list a few things and make yourself aware of them, they will certainly be a strong motivator and energy source.

Need to run to the alumni event –

Malte

TNF #120: Beehive productivity

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Welcome Professionals…

…Have you ever noticed that people around you are influencing your work ethics? It seems to be much easier to work long hours within a room of hard working people than staying late at the office where everybody else leaves at 5 pm.

The average behaviour of people surrounding us is setting the current norm. If we like it or not, we constantly compare ourselves to what we perceive as normal. Even when we are sitting in an empty office that has no distraction at all, our mind may wander to all the colleagues who are already at home. On the contrary, it seems odd to leave when everybody else is still highly engaged and productive.

To pursue our goals, we want to choose our surrounding wisely. Our colleagues, our office mates do matter. Is it really the best idea to choose your home office for some deep work? Or will the mere thought that your children are playing downstairs derail your focus? Some co-working spaces are busy like a beehive, some others feel like a lazy coffee shop.

Wishing you a productive week,

Malte

TNF #119: Giving feedback

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Welcome Professionals…

…As top management consultants we all strive for continuous improvement. Feedback is essential to review our performance and take appropriate action steps for learning and development. However, there is a fine line between constructive feedback and destructive criticism.

Giving feedback is a delicate task and one can easily be misunderstood. I had this experience recently when I came across as judicial when giving feedback to someone. I should have spent more time on explaining where my observations came from, how they were perceived by other team members, and my intent to discuss a solution. Instead, by jumping into criticism, my statements sounded offending.

To make the conversation easier, it is quite common to wrap negative feedback into positive feedback. This is dangerous because it may either discount the positive side or the negative does not get heard. So I suggest to refrain from this widespread practice.

There is only one universal, good process for giving feedback. Give a neutral description of the person’s observed behavior. If relevant, explain how this is or could be perceived by important stakeholders. Outline the potential consequences.

Talking about feedback, you are always welcome to give me some. Just let me know about your observations,

Malte

TNF #118: Curiosity and effectiveness

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Welcome Professionals…

…I am currently spending my New Year’s holidays in a ski ressort in Austria. Today, we had heavy snow fall, about half a meter of fresh snow. I was sitting in a ski hut, waiting for the sky to clear up when I got into a conversation with a man sitting next to me.

It turned out he was a top management consultant! He had been a partner at Deloitte and was now working in a boutique consultancy focussing on digital advisory. Before we knew that we were both consultants, we quickly figured out that we had a common base of understanding.

The encounter showed once again the common mindset of top management consulting professionals. Above all it is curiosity and a strong urge to use time effectively. This is what I like a lot about our profession.

I wish everybody a good start into 2018 with a lot of curious encounters

Malte

TNF #116: Leaving the comfort zone

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Welcome Professionals…

…Top management consultants must explore new frontiers!

No matter how professional as an expert you are, you may want to continuously reach out to new areas, new projects, new clients that are out of your inner circle in order to extend your knowledge, expertise, and influence. This requires leaving the comfort zone and it is always hard to push oneself beyond these boundaries.

I encourage everyone to practice leaving the comfort zone in private and recreational setups. To try something new, learn a new skill or to embarrass yourself in front of friends and family is much more comfortable than doing it in a business environment. By regularly moving the private comfort zone it also becomes easier in extending frontiers in business life.

Therefore, I make it a habit to learn new skills in sports and music and to ridicule myself in front of others like for instance singing in public. The awkwardness of the moment is actually a good tell that I am leaving the comfort zone. Over time, this process builds up resilience to also take risks in a professional context.

Let’s cross the frontiers!

Malte