Monthly Archives: June 2018

TNF #136: Illusiory superiority

Welcome Professionals…

…what a title! I had to look up the term in the dictionary to find the official word for the phenomenom I perceived. From my point of view, illusionary superiority is quite common among top management consultants. Let me explain by a very simple example.

Our household has a new washing machine since half a year. When the machine was delivered, I took a glance at the manual. It read that that the most efficient program was already pre-selected and available at only one push of a button. When I discovered that the most efficient program took 3.5 hours to run, I decided to go with a simple warm washing program that took only 1 hour to complete. The laundry is getting clean and it must be even more efficient, I figured.

Well, that was a cognitive bias as it turned out. I had thought I would be smart in choosing another program. In fact I had jumped to a conclusion. Less time equals more efficiency, I thought. That is apparently wrong. I did not invest the attention to research the reasons why a longer program could be more efficient, e.g. by using heat pumps to reuse energy.

It was a classic case of illusiory superiority. Being aware of it saves me from the next misjudgment.

Stay curious,

Malte

TNF #135: Is it worth it?

Welcome Professionals…

…have you ever had the feeling that your contribution is not worth the agreed professional fee? That your client could have done it without your help and effort?

Sometimes, I felt like the solution to the problem was already laying on the conference table when I first entered the room. Sometimes I thought the staff had already figured out the solution to the problems of the management. Sometimes we ended up with the most simple solution after all these complicated discussions!

I remember a strategy project where the client raised fundamental questions at the beginning. Should we sell the business? Should we grow organically? Should we acquire for unorganic growth? Should we cash out over time? After considering all potential options, we told the client to stick to plans and to remain everything unchanged. The project felt to me like an imposture!

The client was happy, though. After a thoughtful external assessment of all options, the client felt extremely grateful to be supported in the original plans.

Even if we sometimes struggle to see the value added, even if we sometimes believe the client could have done everything by itself, we may overlook the real value. We might be too proud to accept that the solution was already there when we joined. We might feel the obligation to come up with something brand new and creative.

As a matter of fact, the client was obviously struggling to finish it off alone. For some reason the client was seeking for external support. Giving affirmation and creating a momentum for the final decision making holds a value in itself! We must not underestimate this.

As top management consultants, solving problems for our clients is our profession. Even when it takes only the last tiny step.

You are worth it!

Malte