TNF #017: Keep it professional

Welcome Professionals…

…I recently sent a text message to my boss: “kids are asleep now, how about you?”. This was a misled communication. The message was meant for my wife, but I sent it to my boss instead.

We all know these cases of misrouted communication. Wrong recipient, accidently hit the “reply-to-all” button or printing on the wrong device, respectively not picking up the printout. Sooner or later it happens when operating under time pressure.

I have a clear principle. I write every message in a way that will not embarrass me when misrouted.

No silly nicknames for clients, no swearing, no offensive jokes, no nonsense.

Simply keep it professional!

Malte

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Thursday Night Flight is brought to you by Malte Müller Professionals. Sharing best practices for top management consultants on topics like communication, client handling, problem solving, appearance, and fitness. Check out www.mm-professionals.com for more material and free resources!

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