Welcome Professionals…

…what is a premium professional service? Well, we would expect a superior solution to a problem with a high quality delivery. But this is not enough.

Another dimension that strongly influences the price realization and the overall satisfaction is customer experience. It is very obvious in many ways when we look at consumer goods. Not the products with the superior functionality or the highest quality finish sell for the highest prices. It is very much about customer experience.

What are you doing to provide a special customer experience with your service? Do you offer special events for your clients? Do they get access to special material or special people? How do you stage-manage the whole value creation process?

Let us know and share your wisdom!

Malte

Thursday Night Flight is brought to you by Malte Müller Professionals. Sharing best practices for top management consultants on topics like communication, client handling, problem solving, appearance, and fitness. Check out www.mm-professionals.com for more material and free resources!